FAQs

A “Bot” is generally used to describe a software that automates a task. Bots are often seen as a "Virtual Assistant".

In the case of a FB Messenger bot, it can be used to automatically reply to visitors who messaged your business. Saving you time and automating your Customer Service.

A bot can also ask questions to provide users with customized information in the form of text, images, videos, and galleries.

A "Bot" that has been carefully thought out and correctly created can seem like a real person.

However, a "Bot" is only software and a lot of your customers will not even realize they are chatting with (Ai) Artificial Intelligence unless you want them to know.

Yes.  You can begin chatting with your customers at anytime and your "Bot" is so smart, it will even notify you when your customer wants to speak to a "Live Agent."

Yes. We recommend having a "Bot" on your FB page and your Website in order to serve all your customers.

Yes! Since communicating with a messenger bot gives the user immediate answers to the questions they ask...it's fun and easy.

Study show more than half (56%) of consumers prefer to contact customer service representatives over messages than calling a call center.

Fact #1 – 1.3 Billion People are on Messenger and growing everyday.

Fact #2 – Messaging is outgrowing Social Media. Mark Zuckerberg said, “Messaging is one of the few things that people do more than social networking.”

Fact #3 – As a business, you should be using Messenger to communicate and serve your customers. Shouldn’t you be on the platform preferred by your customers?

A Messenger subscriber is anyone who has interacted with your bot. They have been automatically subscribed and now become a part of your database of customers. You can send them messages, updates, reminders and promote to them unless they choose to unsubscribe.

Should a customer unsubscribe they are no longer counted as a subscriber.

Any business can benefit from employing a Messenger Bot.  A few different ways you can use a bots are:
-Sending out Weekly Newsletters
-Send out Announcements
-Survey and Ask Questions
-Customer Support
​-FAQ Bot
​-Reminder Bot, etc, etc

You should think of your Messenger Bot as a 24/7 virtual assistant that works at your business’ information or help desk. It’s there to be helpful and answer questions about your business.

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