Tracking says delivered, Customer says, didn't receive it.
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didn't receive order, tracking says delivered, customer claims not delivered
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Eventually, you'll have a customer who claims they NEVER recieved their order...even after you've sent them the tracking information and it shows that it was delivered.
What do YOU DO???
The answer varies depending on what platform you sold the product and the level of Customer Service you want to provide.
The first thing you should do is...Try to help the customer and keep them happy. That is a lot easier said than done.
The answer varies greatly depending on what platform you sold the product. Watch the corresponding video for the answer that best fits your scenario.