- Where is my order?
- I never received my order?
- What is my tracking number?
In this video, let's learn the FIRST thing you should do when a customer ask about an order
they've purchased from you.
When responding to a customer...always give them a direct link to check the tracking status of their order.
You can get that information by starting here:
https://tools.usps.com/go/TrackConfirmAction_input
After you've done what you can to help the customer...if you need more help from the helpdesk,
the most important thing you MUST do so we can help you is to include the following information:
- Order number:
- Name of your Store:
- What eCom platform did you sell the product on:
Watch the video below to learn how to take care of your customer for this scenerio:
